Cancellation and Refund Policy

  1. Cancellation Policy

    • Customers can cancel their enrollment in any course or service provided by StepTek.co within [specific time frame] before the scheduled start date.
    • To cancel, customers must notify StepTek via email at [email address].
  2. Refund Policy

    • Full refunds will be issued for cancellations made within the specified time frame.
    • If a customer cancels after [specific time frame], a cancellation fee of [specific percentage or amount] will be deducted from the refund.
    • Refunds will be processed within [number of days] of the cancellation request.
    • For services or courses already commenced, refunds will not be available, or partial refunds may be considered on a case-by-case basis.
  3. Exceptions

    • Special circumstances or emergencies will be considered for exceptions to this policy at the discretion of StepTek management.